TELECOMMUNICATOR I

GENERAL STATEMENT OF DUTIES A Telecommunicator I is responsible for answering all calls for service; emergency and non-emergency phone calls received in the Iredell County Emergency Communications Center. DISTINGUISHING FEATURES OF THE CLASS This position is responsible for answering all calls for service received in the Communications Center. This person will react quickly with precision in response to all calls for service with professionalism, gather all pertinent information and relay information through data entry to dispatch. DUTIES AND RESPONSIBILITIES ESSENTIAL DUTIES AND TASKS Serves as a 911 Call Taker for the Iredell County Communications Center. Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, emergency, animal control, home health, or general information concerning addresses and nature of problems; re-routes calls to the proper agency. Uses CAD system to locate caller address and location. Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, warrant checks, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work. Provides information to the public in person and over the telephone concerning a variety of county services. Attends all required training to retain certifications. Performs related duties as required. Demonstrated ability to work in a secure environment. Ability to communicate effectively orally and in writing. Any other duties as assigned by chain of command. These statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees so classified. ADDITIONAL JOB DUTIES Performs related work as required. RECRUITMENT AND SELECTION GUIDELINES 2 KNOWLEDGE, SKILLS, AND ABILITIES This is a call answering and processing position. This individual will be responsible for responding to citizen and public safety inquiries, in addition to creating and maintaining vital records. Work is performed in a restricted facility; sitting at a computer terminal using state-of-the-art telecommunications equipment. This customer service oriented person would work a 12-hour shift assignment and be available for recall during declared emergencies. Must have excellent hearing, clear speech, effective verbal skills, and be able to type quickly and accurately. Must have the ability to perform multiple functions simultaneously. This individual is a team player and able to perform successfully in what can be a stressful work environment. Emergency Communications Telecommunicators are required to attain the following Certifications: National Emergency Medical Dispatch Certification, Emergency Telecommunicator Certification, NC SBI-DCI certification, and CPR certification within six (6) months of employment. Fingerprinting, competency testing and extensive background investigations are necessary prior to selection therefore this applicant process could require several months to complete. This applicant must also pass Criminal Background Investigation, and Drug screening, and in some instances a medical evaluation by a licensed Physician. Employees are expected to perform all duties listed in their position descriptions, as well as other related duties as assigned, according to the four core values of respect, honesty, loyalty and integrity. PHYSICAL REQUIREMENTS Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects. Must possess the visual acuity to operate computer equipment, and maintain and review manual written records. DESIRABLE EDUCATION AND EXPERIENCE Graduation from High School and public contact and customer service experience; communications and dispatching experience preferred; or an equivalent combination of education and experience. If selected for this position, training may be made available at no cost to the employee, with a commitment of a minimum of two (2) years of continual service. SPECIAL REQUIREMENTS 3 Possess the ability to be DCI Certified. Possess No Felony Record. Possess the ability to be CPR Certified EMD and other Certifications may be required. Management in making legal and defensible personnel decisions.